FAQ

FAQ

  • Do I talk to “real doctors”?

    Yes. You will talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, licensed to practice medicine in the U.S. and living in the U.S. When you request a consult, you will be connected with a doctor licensed in your state with an average wait time of 16 minutes.



  • What are some of the common conditions treated?

    Common conditions include sinus problems, respiratory infection, allergies, urinary tract infection, cold and flu symptoms, and many other non-emergency illnesses.



  • Can MyCampusDoc handle my emergency situations?

    The telehealth service is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.



  • Can I speak with a specialist?

    You cannot request to speak with a specialist directly. The telehealth doctors may be able to provide guidance on the type of specialist you should see.



  • Can I request a particular doctor?

    You cannot request a particular doctor. Telehealth services are designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with a telehealth doctor. Please know that all doctors go through rigorous training and credentialing. Our telehealth provider's physician network is the largest of any telehealth provider with board-certified, state-licensed doctors.

  • Can I use one plan for my family?

    Most plan benefits allow you to use the MyCampusDoc's service for you, your spouse and your dependents. The Identity Theft Protection benefit is for individuals only.

  • Can I get a prescription?

    Prescriptions are not guaranteed. It is up to the doctor to recommend the best treatment. Telehealth doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse.
    View the current list of DEA controlled substances »

  • How are prescriptions sent to the pharmacy?

    If the doctor prescribes medication, it is submitted electronically or by phone to the pharmacy of your choice.

  • Is my electronic health record kept private?

    Health records are kept totally private. There are robust encryption methods to protect your personal information. You determine who can see the information in your record.

  • Can I use the telehealth service outside of the United States?

    Consults are not available outside of the United States.

  • How much does the MyCampusDoc membership cost?

    Plans start at $9.95. Click the link below to find the plan best suited for you.
    Click here for Member Plans

  • What if I'm not satisfied with the MyCampusDoc card?

    There is a 30 day money-back guarantee and you can cancel at any time beyond that. Just email cancel@mycampusdoc.com or call 800.800.8304.